Colis Privé Logo - Parcel delivery company

Catégorie : Delivery

Colis Privé present at Webwinkel Vakdagen 2026

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25–26 March 2026 – Jaarbeurs Utrecht (Netherlands)

Willebroek, March 2026 — Colis Privé announces its participation in the Webwinkel Vakdagen 2026, the leading trade fair for digital commerce and e‑commerce in Europe. The event will take place on 25 and 26 March 2026 at the Jaarbeurs in Utrecht and will bring together more than 14,000 professionals, 270 exhibitors and 200 conferences focused on the innovations transforming online commerce.

A must‑attend event for European e‑commerce

For more than 18 years, the Webwinkel Vakdagen has been the key event for retailers, e‑commerce companies, logistics players and digital experts. The fair covers the entire online commerce ecosystem: digital marketing, marketplaces, e‑commerce logistics, omnichannel, data and customer experience.

Colis Privé: a logistics partner for e‑commerce businesses

Active in Belgium and Luxembourg, Colis Privé supports e‑commerce companies and marketplaces in managing the last mile. The team will present its dedicated solutions: 24‑hour home delivery, a network of pickup points, logistics solutions for e‑commerce sites and transparent parcel tracking.

Colis Privé BeLux: accelerating expansion

Colis Privé BeLux, currently expanding rapidly, is ready to integrate flows from the Netherlands in order to ensure deliveries in Belgium, Luxembourg and France.
This increased capacity underscores the relevance of Colis Privé’s presence at the Webwinkel Vakdagen, at the heart of a rapidly evolving cross‑border market.

Present at the BeCom stand, alongside Alma and Baldwin

For this edition, Colis Privé is delighted to share the BeCom stand (https://becom.digital/nl/) with Alma and Baldwin.
This collective presence reflects a desire to unite complementary digital expertise — logistics, payment and e‑commerce solutions — to offer merchants an integrated and powerful vision for their future growth.

Key e‑commerce trends for 2026

The fair will highlight several important trends:

  • the growing integration of artificial intelligence in e‑commerce
  • advanced personalization of the customer experience
  • the expansion of omnichannel
  • the rise of flexible and sustainable logistics solutions

See you in Utrecht!

Colis Privé invites e‑commerce businesses, marketplaces and retail professionals to meet during the Webwinkel Vakdagen 2026.
📍 25 & 26 March 2026 – Jaarbeurs Utrecht

Why is last‑mile delivery an important challenge for e‑commerce companies?

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In online retail, last‑mile delivery forms an essential step in the logistics chain for e‑commerce companies. It refers to the moment when parcels leave the distribution center and are transported to customers. This final phase of transport represents a significant share of the total costs while also playing a crucial role in customer satisfaction.

Although last‑mile logistics is often seen as a purely operational activity, in reality, it is a strategic challenge for e‑commerce companies. It directly influences service quality, delivery management, and how consumers perceive the company.

  1. The challenges of last-mile delivery

Last‑mile delivery is a complex logistical phase for e‑commerce companies. It combines transport, organizational and performance pressures, while also needing to meet the growing expectations of customers. This final link in the logistics chain brings several major challenges.

  • High costs 

Last‑mile delivery can account for up to 50% of total transport costs. The rise in individual deliveries, the planning of delivery rounds, and the high density of urban areas cause a strong increase in costs for businesses. Poor logistical optimization quickly leads to higher expenses.

  • Logistical complexity 

Last‑mile logistics relies on strict control of the flow of goods and efficient route planning. Without suitable solutions, organizing deliveries becomes difficult, leading to delays, unnecessary kilometres, and lower service quality.

  • Customer satisfaction 

For customers, last‑mile delivery is often the main touchpoint with the online retailer. Inaccurate delivery times, lack of flexibility or poor communication can negatively impact customer satisfaction and the overall customer experience.

  • Environmental impact 

Last‑mile transport has a considerable ecological footprint, mainly due to greenhouse gas emissions produced by delivery vehicles. This forces companies to rethink their logistical approach to reduce their CO₂ emissions.

  1. Solutions to optimize last-mile delivery 

To overcome the challenges of the last mile, companies have access to several solutions to improve their logistics and increase delivery performance.

  • Optimization of routes and delivery rounds

Route optimization and planning of delivery rounds help reduce the number of kilometres driven, improve transport efficiency, and keep delivery costs under control. Last‑mile management tools make it easier to organize deliveries and adapt to on‑the‑ground constraints.

  • Use of suitable vehicles 

Electric vehicles or alternative means of transport help reduce environmental impact. They are especially suitable for deliveries in urban areas and help lower greenhouse gas emissions.

  • Micro-distribution centers, pickup points, and lockers 

Micro‑distribution centers, pick‑up points and parcel lockers bring parcels closer to the customer. This logistical setup makes last‑mile delivery more efficient, lowers transport costs and speeds up processing.

  • Returns management 

Managing returns is an integral part of the delivery process. Clear and efficient return procedures optimize logistics flows, prevent additional costs and increase customer satisfaction.

  1. The strategic impact of last‑mile delivery for e‑commerce

Last-mile delivery has a direct impact on several key aspects of e-commerce: 

  • Customer satisfaction and loyalty 
  • Control over delivery and transportation costs 
  • Overall last-mile logistics performance 
  • The company’s image among consumers

By optimizing this phase, e‑commerce companies can better manage deliveries, increase logistics efficiency and strengthen their competitive position.

Last‑mile delivery is no longer just an operational step: it has become a strategic challenge for e‑commerce companies. Due to the combination of high costs, transport constraints, logistical challenges, customer expectations and environmental impact, this final link in the logistics chain requires tailored solutions.
With route optimization, efficient planning, electric vehicles, micro‑hubs and well‑designed return management, companies can turn last‑mile logistics into a true lever for performance and differentiation.

A typical day in the life of a Colis Privé delivery driver

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A key role in parcel delivery 

Parcel delivery is now a central element of the customer experience and of the performance of transport companies. At Colis Privé, the delivery drivers, working through a partner company, play an essential role in the quality of the delivery service offered to customers throughout Belgium and Luxembourg.

Each workday is structured around specific steps, combining parcel sorting, organization of the delivery route, transport, customer interaction and digital tracking of documents. The typical day of a Colis Privé driver illustrates the rigor and professionalism required to ensure reliable, efficient and customer‑focused delivery.

  1. Preparation,parcel sorting, and route planning 

The day begins with a crucial step: preparing and sorting the parcels. Upon arrival, the Colis Privé driver reviews the delivery route and the orders to be processed. The parcels are sorted precisely according to key criteria: geographic area, delivery sequence, weight and volume.

This sorting work optimizes the loading of the vehicle and ensures smooth operations throughout the route. The largest or heaviest parcels are strategically positioned to ensure safe handling and facilitate delivery at the customer’s home.

At the same time, the driver checks the delivery documents, which are now mostly digital. This early organization is essential for guaranteeing service reliability, reducing errors and offering a smooth customer experience from the first delivery onwards.

  1. Starting the delivery route

Once the sorting is complete and the vehicle loaded, the driver begins their delivery route. Each delivery is carried out according to the planned schedule, taking into account time constraints, known customer expectations and the specific features of each delivery option.

The driver’s mission is to transport the parcels to customers’ homes or to alternative delivery solutions provided by the company. Each delivery is validated through digital tools, ensuring precise tracking of orders and full traceability of the service.

This phase represents the core of the Colis Privé driver’s job. Punctuality, accuracy and compliance with procedures are essential to guarantee service quality.

  1. Handling Unexpected Situations and Delivery Solutions

The driver’s role requires strong adaptability. Despite an optimized organization, unexpected situations may occur: customer absence, difficult access to the home, or constraints related to parcel size or weight.

In such cases, the driver—often working with a high degree of autonomy—applies the delivery solutions prescribed by Colis Privé. These may include rescheduling the delivery, redirecting the parcel to a pickup point, or any other solution ensuring the order is safely handled.

This proactive approach directly contributes to customer satisfaction and to the overall quality of the delivery experience.

  1. Customer Relationship and Service Experience

The delivery driver is a key player in customer relations. They represent the company in the field and embody the quality of the services offered by Colis Privé. Each interaction influences the customer experience, whether it involves a successful delivery or the handling of a special situation.

Professionalism, courtesy and clear communication are essential to establishing long‑lasting trust. The driver does more than transport parcels: they actively contribute to the perception of the service and to customer loyalty.

  1. End of Route and Digital Processing of Documents

At the end of the day, the Colis Privé driver completes the delivery round. Information about completed deliveries, undelivered parcels and possible returns is entered into the company’s management systems.

Digital documents allow for precise tracking of orders, improved coordination with the team and continuous optimization of the organization. This step is essential for effectively preparing the next day’s deliveries.

 

An Organization Focused on Delivery and Customer Satisfaction

The typical day of a Colis Privé driver relies on a precise and demanding organization: parcel sorting, order preparation, transport, home delivery, handling unforeseen situations and digital processing of documents.

Thanks to a structured service offering, a committed team and adapted logistics solutions, Colis Privé ensures a high‑performing delivery experience every day, benefiting both customers and partners.

Colis Privé Expands Its Operations with Its Own Pick-up Point Network in Belgium and Luxembourg

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Colis Privé Expands Its Operations with Its Own Pick-up Point Network in Belgium and Luxembourg

In response to the rise of e-commerce and changing consumer expectations, out-of-home delivery is becoming an increasingly popular solution—offering more flexibility, greater convenience, and often a smaller environmental footprint.

Well-established expertise in France

With 5,500 pick-up points already active in France, Colis Privé brings solid expertise in out-of-home delivery. This model—highly appreciated by consumers—is now being rolled out across the Belgian and Luxembourg markets.

Target: 1,200 pick-up points in Belgium

Colis Privé is aiming to set up 1,200 pick-up points in Belgium, as follows:

  • 🛍️ 600 retail pick-up points

 

  • 🏠 200 neighbour pick-up points (private individuals authorised to receive parcels)

 

  • 📦 400 automatic lockers

The ambition is clear: to offer 100% coverage of Belgium and Luxembourg, while ensuring a presence in every strategic area.

A strengthened local presence

The network is being rolled out primarily in major urban areas, with a focus on Brussels, Antwerp, Ghent, Liège, Namur, and Luxembourg City.


🎯 Our goal: to open at least one pick-up point in every town with over 5,000 residents, ensuring maximum proximity to consumers.

Why choose Out-Of-Home delivery?

Trends observed in France and beyond show strong growth for this delivery method. It offers several key benefits:

  • 🔄 More flexibility for customers, who can pick up their parcels whenever it suits them
  • 🚶‍♂️ Increased foot traffic for pickup point retailers, who also gain extra visibility
  • 🌱 A more sustainable alternative, reducing failed deliveries and optimizing delivery routes

Retailers: Join the Colis Privé BeLux network

Are you a retailer in Belgium or Luxembourg?
Joining the Colis Privé network means:

  • Diversifying your business

  • Driving more foot traffic to your store

  • Taking part in a project aligned with new market expectations

📌 Want to learn more or join the network: Become a Pickup Point – Colis Privé BeLux

Colis Privé strengthens its delivery service

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Colis Privé, which relied on Last Smile Partner (LSP) for some of its customer delivery operations in France, has proposed a plan for the partial takeover of the parcel delivery business of Milee, which is currently looking for a buyer. This takeover offer was approved on 26 July 2024 by the Marseille Commercial Court.

Continuous improvement and service quality

This acquisition involves the integration of 301 employees, including 272 delivery drivers, as well as the takeover of 162 delivery vehicles and 27 distribution outlets throughout France. As well as preserving almost half of the LSP teams already working for Colis Privé, this acquisition will ensure continuity of service for all our customers. Colis Privé’s main objective with this internalisation, through the creation of our new entity Colis Privé Livraison, is to continually improve the quality of our services. By strengthening our national presence, we will be able to better control and monitor delivery processes to ensure an optimal experience for our customers.

Colis Privé, a key player in the delivery market

We’re proud to have the opportunity to establish ourselves as a key player in the last-mile delivery market in France and the Benelux countries. Before this takeover, Colis Privé had 650 employees in France. Thanks to the integration of this driver-delivery business, we have increased our workforce by almost 50%, to nearly 1,000 employees.